We've gathered frequently asked questions here. If you still have doubts, feel free to contact our support at the end of this page. It will be our pleasure to assist you.

About your order

Has my order been shipped?

The product dispatch period is up to 3 business days after payment confirmation. Rest assured, we will keep you updated.

How do I track my order?

Tracking your order is simple. Visit the order tracking page by clicking here and follow these steps: copy your tracking code, paste it into the specified field on the page, and then click "search." After that, your order tracking will be loaded.

I haven't received my purchase yet, what should I do?

Please note that the delivery time varies between 7-15 days to arrive in USA, Ireland, UK, Norway, Sweden, Denmark, Finland, New Zealand, Australia and Netherlands, 10-30 days to arrive in other countries after dispatch. Since you have purchased an imported product, it is essential to wait for this period.

You can track the progress of your purchase using the tracking code. Just enter the code on our tracking page.

How to cancel my order?

If, for any reason, you wish to cancel, you must send us the request immediately. If the order has already been processed or is in transit, cancellation will not be possible.

I entered the wrong address, what now?

The store is not responsible for the incorrect or incomplete filling of the destination address for orders. If there is an incorrect or incomplete address, as per the postal service's norms, the package will be returned to the sender, and no further delivery attempts will be made.

In this case, it will be necessary to wait up to 60 business days for the return, and cancellation will not be possible during this period.

My order is beyond the delivery date, what should I do?

Check if it has really reached the stipulated deadline of 7-15 days to arrive in USA, Ireland, UK, Norway, Sweden, Denmark, Finland, New Zealand, Australia and Netherlands, 10-30 days to arrive in other countries after dispatch or if the postal service's has already attempted delivery, which can be verified by the tracking code.

If it has exceeded the deadline, contact us through our Customer Service, and we will resolve your issue.

About payment

Which payment methods are accepted?

We accept cards from the following brands: American Express, Visa, Mastercard, Apple Pay and Google Pay.

How does secure purchasing work?

Every purchase made on this site is secure. Transactions involving payments, whether by credit card or otherwise, are encrypted with SSL (Secure Socket Layer) technology. This means that only our company will have access to this data.

About the product

I bought more than one product and only received one unit, what should I do?

Due to the quantity of products in your order, we ship them in separate packages. Each will have a different tracking code. You will receive the rest of your order in sequence, it's normal for them to arrive separately.

I received the product and want to return it, how can I get a refund?

If for any reason you're not completely satisfied with your purchase, within 3 days of receiving your order, we will refund you for your purchase, no questions asked.

Are the products manufactured by Clivam?

We do not carry out the manufacturing process of the products, this stage is carried out by our carefully selected suppliers.

How do I receive updates about new products?

To receive updates about products and new releases, simply subscribe to our newsletter at the bottom of this page.

About Clivam World

Is it safe to shop on the website?

We have top security systems in place to protect all your data: Encryption (SSL), protection against information theft.

Through them, we can ensure that all your personal data (delivery address and order history) remain securely stored.

Credit card data is not stored on our site and is only used at checkout by the payment gateway.

Does Clivam have a physical store?

Currently, we do not have physical stores. Our business model is entirely online.

How do I contact support?

To get in touch with our support, you can send an email to contact@clivam.com or, if you prefer, send a direct message through the contact form below.

Still have questions? Send them to us now

Our team is ready to address your concerns! Fill out the form below with your question, and we'll be happy to respond.